Returns & Refunds Policy

At TCK, your satisfaction is our priority, but due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to initiate a claim for a replacement or refund.

1

Inspect Your Order

Upon delivery, please immediately check your items for any signs of damage, leaks, or incorrect quantities.

2

Contact Support

Email our customer service team at [email protected] with your order number and clear photos of the issue.

3

Review Process

Our quality assurance team will review your request within 24 hours to verify the claim against our freshness standards.

4

Resolution

Once approved, we will issue a full refund to your original payment method or ship a replacement at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing